Sportzbooze LLC (“Sportzbooze”) will accept unworn, unwashed, or defective merchandise purchased on its website www.sportzbooze.com (the “Site”) for return or exchange.
For returns you need to retain a written Return Authorization (RA) Code which is available by contacting support. Returns sent without a valid RA will be refused. Bounced shipments will be subject to a 25% restocking fee of the total purchase amount including shipping.
For returns, If Sportzbooze receives your return at its warehouse within 14 days of the original date of delivery of the merchandise, Sportzbooze will credit your original form of payment.
It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed.
Original shipping charges are not included in the refunded price. We do provide a return label for orders shipped within the United States. For use of this label, we'll deduct $6 from the credit you'll be receiving to cover return shipping costs. If the return is our fault, we'll cover this charge.
If items are returned after our 14 day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A refund will not be credited to your account.
WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN"). If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.